Delivery

We hold the vast majority of our products in stock and ready for dispatch. We endeavour to process and dispatch orders as quickly as possible; however, same-day dispatch can only be guaranteed for orders placed before 12:00pm (midday) on working days, excluding UK Bank Holidays.

Orders placed before 12:00pm and containing only in-stock items will be dispatched the same working day using the delivery service selected at checkout. Orders placed after 12:00pm will be processed within 1 working day.

Once your order has been placed, you will receive an order confirmation email. When your order has been dispatched from our warehouse, we will send a further email containing your tracking information. If you cannot locate these emails, please check your junk or spam folder.

Please note that we are closed on weekends and UK Bank Holidays. Orders placed during these periods will be processed on the next working day.

Tracking & Couriers

The majority of UK orders are dispatched using DPD or Royal Mail. If you have not selected a specific courier during checkout, the courier used for your order will be confirmed in your dispatch email. 

Once your order has been dispatched, you will receive tracking information where applicable, allowing you to monitor the progress of your delivery.

For added security, some DPD shipments may be sent using DPD's PIN Code Delivery service. The unique PIN code required to receive your parcel will normally be sent to the email address and mobile phone number associated with your order. We also recommend downloading the DPD app and registering with the same email address used for your purchase, as this is the easiest and most reliable way to access your PIN and manage your delivery.

Please note that DPD Next Day is a next-working-day service and, whilst every effort is made to deliver on time, delivery times are not guaranteed once the parcel has entered the courier's network. We are therefore unable to refund shipping costs for delays that occur after dispatch.

International Orders & Customs

For orders shipped outside the United Kingdom, shipping charges cover transportation costs only.

Any customs duties, import taxes, clearance fees or other charges imposed by the destination country are the responsibility of the recipient. We recommend checking local import regulations before placing your order.

Returns

You may return eligible items within 30 calendar days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition that you received it, and returned in its original packaging.

Once we receive your return, it will be inspected and processed. We will notify you when the returned item has been received and confirm the outcome of the inspection. If your return is approved, your refund will be issued to your original method of payment. Please allow up to 30 days for the funds to appear, depending on your payment provider's processing times.

Where a return is due to customer error, the full value of the returned products will be refunded once they have been received and inspected. However, the customer remains responsible for all associated shipping costs, including the original delivery charge and the cost of returning the item.

If we have made an error with your order, we will reimburse reasonable return postage costs up to the value of the original shipping charge paid.

Returns Address

Urban Moto Ltd
Unit 3, Monarch House
Albion Works
Long Leys Road
Lincoln
LN1 1DT
United Kingdom